Polypill.com Terms and Conditions


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website: https://www.polypill.com (the website) and the services offered on our website, whether as a guest or a registered user. Please read these terms and conditions carefully before you start to use the website.

By using our website and services, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our website and services. Consultations and the supply of medications are subject to the terms and conditions of these website Terms and Conditions. You could print a copy of these terms and conditions for future reference.


1. Information about us

1.1    https://www.polypill.com is a website and service operated by Polypill Limited. Polypill Limited maintains these Terms and Conditions and is registered in England and Wales under company number 04301974 and have a registered office at 71 Queen Victoria Street, London, EC4V 4BE

1.2    You can contact us using the following email address (doctors@polypill.com) or by telephone using the following number (020 7600 3205).

1.3    Polypill Limited is registered with and regulated by the Care Quality Commission (CQC) and as such we comply with the Health and Social Care Act 2008. Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines. The medicine is dispensed and posted from IPS Specials (Vertical Pharma Resources Limited, 41 Central Avenue, West Molesey, Surrey, United, Kingdom, KT8 2QZ) by Royal Mail First Class. IPS Specials is registered with the General Pharmaceutical Council (GPhC) with number 1103485.

2. Our Services and how you should use our Services

2.1    The Polypill Prevention Programme - What we do

  • The Polypill Prevention Programme can include a daily preventive medication that can be taken to reduce the risk of a heart attack or a stroke.

  • You can receive the preventive medication (and join the Polypill Prevention Programme) via our website following a doctor's assessment (which is completed online before a prescription can be issued).

  • We provide follow-up medical advice to address any side effects and other issues arising from the medication. Where you agree, we keep your GP informed.

2.2    The Polypill Prevention Programme - How it works

  • When you visit our website for the first time you will be required to register during the process before submitting an assessment.

  • Once you have submitted the assessment a binding contract is formed between you and us.  We will send you an email confirmation that you have successfully registered with polypill.com and that we have received your assessment. Our doctors will review the assessment and, provided that you are eligible to join the Polypill Prevention Programme and receive the preventive medication you will be able to have a preventive medication prescribed for you.

  • Once you have submitted an assessment our doctors aim to respond to you within 24 hours on weekdays. You accept that once you have submitted the assessment you can no longer cancel this service. This is because our doctors will commence reviewing your assessment once you have clicked the submit button. In the event, however, that our doctors determine that you are not elgible to join the Polypill Prevention Programme we will refund all fees paid by you within seven working days of our notification to you that we cannot treat you.

  • Once you have clicked the order button a binding contract is formed between you and us.  Our doctors will review the further assessment and, provided that you are still eligible to join the Polypill Prevention Programme, prescribe the preventive medication to you. You accept that once you have submitted the further assessment and clicked the order button you can no longer cancel this service. This is because our doctors will commence providing the service to you from the moment you order the service.

  • All our medical assessments have been carefully prepared and are compliant with medical best practice.

  • You cannot submit an assessment and receive the preventive medication without first registering on our website.  By registering on our website, you will create a secure online electronic patient record which will contain the following information:  (i) copy of these Terms and Conditions and the Privacy Policy which you clicked and accepted; (ii) messages you receive from us; (iii) treatments and advice you receive; (iv) your personal details; (v) your settings; (vi) your orders.

  • The medicines are dispensed and dispatched by our partner pharmacy IPS Specials (or such other pharmacy with whom we may partner from time to time). The medicines are dispatched from the pharmacy and should arrive at the delivery address during the next working day.
2.3    Our website is only intended for use by people resident in the United Kingdom (the “Serviced Countries”).

2.4    How you should use our Services

2.5    By placing an order through our website, you confirm that:
  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old;
  • you are resident in one of the Serviced Countries; and
  • you are accessing our website from that country.

2.6    You must use our website and Services with care and in compliance with the below:
  • The provision of Services to you is conditional on your completing all consultation assessments contained on our website truthfully and honestly.  You must reveal and disclose all relevant information truthfully to the best of your knowledge.

  • We cannot be and are not liable for any damages which result from a failure of you to follow advice given on the website or from your failure to pass on information given on the website to your regular healthcare provider.   You accept that the advice given on the website does not replace your regular healthcare provider.  You are strongly advised to tell your regular healthcare provider about the medication we supply.

  • All the information contained on our website is in English.  You are solely responsible for ensuring that you understand the questions in the assessments you complete on our website.  You must speak to your regular health care provider if you do not understand a question or are unsure how you should answer certain questions or you do not fully understand the advice or information given to you on our site.

  • If medicine is prescribed and dispensed to you, you are responsible for checking that the medicine is the correct medicine described on our site and that such medicine is not damaged in any way.  If in doubt, you must contact the dispensing pharmacy to seek advice and/or replacement as required.

  • You must carefully read all product packaging and labels prior to use.

3. Pricing and payment

3.1    We are required by law to inform customers of the costs of treatments before consultations.  We will ensure that our prices for consultations, diagnosis and medical prescriptions are clearly set out on our website.  Postage charges are shown before ordering. There are no hidden charges.

3.2    It is possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced.  We are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakenable and could have reasonably been recognised by you as an error.

3.3    You are responsible for providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right not to deliver medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.

4. Accessing our website

4.1    Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

4.2    From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

4.3    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

4.4    You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

5. Our website changes regularly

5.1    We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

5.2    Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavour to update materials regularly.

6. Intellectual property rights

6.1    We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

6.2    You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

6.3    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.4    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

6.5    You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

6.6    If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Our liability

7.1    The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

7.2    Subject to clause 7.4, if in delivering our Services to you we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services.

7.3    Subject to clause 7.4 below, to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

7.4    Nothing in these terms and conditions limit our liability for:

  • death or personal injury arising from our negligence;
  • fraudulent misrepresentation or misrepresentation as to a fundamental matter; or
  • any other liability which cannot be excluded or limited under applicable law.

8. Information about you and your visits to our website

8.1    We process information about you in accordance with our privacy policy.

8.2    By using our website, you consent to such processing and you warrant that all information provided by you is accurate.

9. Written communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

10. Viruses, hacking and other offences

10.1    You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

10.2    You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our site.

10.3    By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

10.4    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to our website

11.1    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2    You must not establish a link from any website that is not owned by you.

11.3    Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

11.4    If you wish to make any use of material on our website other than that set out above, please address your request to doctors@polypill.com.

12. Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law

13.1.    The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

13.2    These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14. Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website and the Services made available on it.